FAQs
Q: Is there any shipping fee?
A: We do not charge shipping fees for orders in the United States.
Q: How long will it take to receive my order?
A: Delivery is fast and convenient in our store. Just wait a few business days and you will receive your package.
Q: Are there other payment methods available?
A: You can choose various payment methods on our website, including American Express, Mastercard, VISA, JCB, Diners-club and Discover.
Q: Do you provide after-sales service in the US?
A: We do provide professional after-sales service through our online customer service channel.
Q: Can I pay with other currencies besides US dollars?
A: Currently, we only accept payment in US dollars; other currencies are not supported temporarily.
Q: What if the size I received is not suitable?
A: We provide a detailed size chart and size guide on each product page; please check carefully before purchasing to avoid size mismatch.
Q: Can I cancel my order after placing it?
A: Yes, you can cancel your order, but you must notify us before the order is processed. Please note that cancellation is not allowed once the order is being prepared for shipment.
Q: How can I contact customer service?
A: You can contact our customer service via the email support@inkcoco.com, and we will reply to your inquiry in a timely manner.
Q: What should I do if my package is lost?
A: If your package is lost during delivery, please contact our customer service immediately with your tracking number, and we will help you check and handle it properly.
Q: Are the clothing colors the same as the pictures on the website?
A: We try our best to ensure that the product pictures are consistent with the actual clothing colors, but there may be slight differences due to factors such as display screen resolution and lighting. Please understand this.
Q: Can I change the color of the ordered clothing?
A: Yes, you can change the color of your order, but you must inform us before the order is processed and shipped. Once the order is in production or shipped, color changes cannot be made.
Q: Do you have plus sizes or petite sizes available?
A: Yes, most of our clothing styles are available in plus sizes and petite sizes. You can check the size chart on the product page to find the size that fits you best.